Thank you for contacting us about your defective [Product Name]. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you.
Please send us the images of the damaged product so that we can move ahead with your query and get back to you with the best possible alternative.
We look forward to providing a better experience for you going forward. Thanks again for bringing this issue to our attention, and please don’t hesitate to contact me directly with any other concerns you may have.
Sincerely,
[Name] [Title]
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