That's very strange and it really shouldn't be giving you so much trouble.
I need 3 pieces of information to investigate this issue...
Which browser are you using -
What device are you using -
Web link of the page that you are stuck on -
Also, if you'd like us to place an order for you over the phone, please share a contact number and preferable time and I'll make sure we get back to you.
Awaiting your reply so that we can sort this issue out for you.
Best Regards,
[Your Name]
#True Service Associate
IGP.com