That's very strange and it really shouldn't be giving you so much trouble.


I need 3 pieces of information to investigate this issue...


Which browser are you using - 

What device are you using - 

Web link of the page that you are stuck on - 


Also, if you'd like us to place an order for you over the phone, please share a contact number and preferable time and I'll make sure we get back to you.


Awaiting your reply so that we can sort this issue out for you.


Best Regards,

[Your Name]

#True Service Associate

IGP.com