IGP Support

Generic 28

• Global Orders Reply
• Domestic Timeline Reply
• International Timeline Reply
• Email Closing Generic Reply
• Track Order Reply

View all 28

Latest Templates - 2024 5

• GV - Wrong product
• GV - Quality Issue
• GV - Delayed Delivery
• GV - Cancellation
• GV - Full Cash Refund - 2nd level reply

System Generated Replies 3

• Missed Chat Reply
• Waiting on Customer Reply
• No Order number in the email - Customer tried calling us no answer

Errors 2

• payment deducted order not generated
• payment deducted order not generated

Festivals 5

• Delay in Delivery (Rakhi) Not dispatched/ No Tracking details Express and International
• Express Delivery - Rakhi Order placed before 13th
• Rakhi Delivery - Partial delivery one dispatched other not dispatched
• Rakhi - Delay in deliveries - as per tracking details
• Reply - Order now Showing Received

Misc 3

• Changes in Delivery Details After Dispatch HOTC
• Changes to the Order after Dispatch
• Change of Delivery Address - USPS

Warehouse/Handels 3

• Missing picture on personalized product
• Missing text for personalized diary/pen
• Confirmation Personalized Product - Reply

Telemarketing Outbound 0

Telemarketing Scripts 3

• VIP20 Outbound Telemarketing
• OBTM - Occasions Reminder Script
• OBTM - 2 months reminder call - Script