Ma'am the thing is that you have paid for the order but due to some technical issues your order id has not been generated, in this case we give you two options we can either manually generate your order or we can give you a refund. Please get back to us at the earliest so we can move forward with the best possible solution. If you want to generate please provide us with the following details that would be

1) Amount of payment
2) Mode of payment
3) Registered email ID through which you paid