No issues, I completely understand where you're coming from. 


I'll be putting a request to have a full refund of [XXXXX INR] arranged for you right away, and you can expect a confirmation from us within the next 24 hours. 


We value you as a customer and I hope you choose IGP as your giving portal in the future.

Have a lovely day!!


Best Regards,

#True Service Associate

[Your Name]