This is terrible and it's definitely not the kind of quality that we want you to get from IGP.
It was never our intention to spoil any special occasion for you or your family.
We'd really like to compensate for this error by offering a gift voucher of [XXXXX INR] which you can use on any other purchase that you make on our website.
Please let us know if you are alright with our gesture of good will.
Have a lovely day!!
Best Regards,
#True Service Associate
[Your Name]